Refund policy

Returns

We want every family to be happy with their book. If something isn't right, you have 30 days from the delivery date to request a return.

To be eligible, the item must be unused and in the same condition you received it, with any original packaging.

To start a return, email info@namastetheninja.com with your order number and a short note about what's wrong. Please contact us before shipping anything back — returns sent without prior approval can't be processed.

Approved returns are sent to:
Namaste the Ninja
1800 S Ocean Drive, Suite 109
Fort Lauderdale, FL 33316
United States

Return shipping

If the return is because of an error on our end — the book arrived damaged, misprinted, or we sent the wrong item — we cover return shipping and replace or refund the order in full.

For any other reason, including a change of mind, return shipping is the customer's responsibility. Original shipping charges are not refunded.

Signed books are final sale

Every signed copy is inscribed by hand once you order it, which means we can't return it to stock or sell it to anyone else. Signed books are final sale — they aren't eligible for return or exchange, and the donation included in the purchase price is non-refundable.

This does not apply if something goes wrong on our end. If a signed book arrives damaged, misprinted, or isn't the item you ordered — or if it never arrives at all — email us within 14 days of the delivery date. We'll replace it or refund you in full, donation included. A signed book being final sale never means you're stuck with a defective one.

Donations

Donations are collected as part of the signed-book purchase price and support the work of Namaste the Ninja. They are not tax-deductible charitable contributions, and no tax receipt is issued.

Pre-orders

Plush and keychain orders are pre-orders. Payment is collected at the time you order, and the items are expected to ship in early December 2026.

You may cancel a pre-order for a full refund at any time before it ships. Email us and we'll process it — no reason needed.

If the expected ship date changes, we'll email everyone with a pre-order. You'll always have the option to cancel for a full refund instead of waiting.

Damaged or lost in transit

If your order arrives damaged, or tracking shows it as delivered but it never reached you, email us within 14 days of the delivery date and we'll make it right.

Refund timing

Once we receive and inspect a return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.